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Frequently Asked Questions
Following are answers to frequent questions we are asked.
If your question is not answered below or if you need assistance, have a complaint, or would like to report an error, call or text +1 (714) 886-9690
If you are experiencing a medical emergency, please call 911.
Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?
Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler.
Do I need a prescription to order?
You do not need an existing prescription to use our service. We offer a free consultation process that is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).
Is the packaging discreet?
Yes, we only use plain, discreet packaging without any branding or labels.
Is the service confidential?
Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.
HOW SECURE IS ORDERING FROM THE INTERNET?
For your security, we are using SSL Encryption (Secure Socket Layer). This technology encrypts all communication between the sites secured pages and your computer making it safe to submit personal and credit card information.
I NEED SOME PRODUCTS THAT ARE NOT SHOWN ON YOUR SITE. CAN YOU GET THEM FOR ME?
Possibly yes, please email us to [email protected] with the details of the drug name, preferred brand name, the mg, and quantity you need.
We will notify you by email the availability of the required product within the following 24hs.
MY ORDER WAS REJECTED BECAUSE I AM BLACKLISTED, WHAT IS THIS AND HOW DO I GET OFF THE LIST?
One of the participating pharmacies has added your details to the blacklist, for example, if you disputed a payment, threatened to dispute a payment or reported unusual losses to your address.
IS YOUR LIVE CHAT AVAILABLE 24 HOURS?
Our customer service representatives attend the LIVE Chat 24/7
WHAT DOES YOUR "SHIPPING GUARANTEE" MEAN?
If your order has not arrived after 20 days, please contact us and we will investigate and track the shipment. We will offer you, one of the following options: Full refund, free-reshipment or account credit. Which option is offered to you will be determined after consulting with you and in accordance with your previous order history and our loss prevention guidelines. We welcome your feedback after your order arrived to let us know that you received it, it allows us to better estimate the average shipping time to other customers.
THE AMOUNT BILLED TO MY CARD WAS DIFFERENT TO THE AMOUNT ON MY ORDER. WHY?
In some cases, your card might be processed in a different currency and due to conversion rates, the amount you see on your credit card statement might be slightly lower or higher than the amount shown on the order.
THE MEDICATION I HAVE RECEIVED LOOKS SLIGHTLY DIFFERENT TO WHAT I USED TO BUY, WHATS WRONG WITH IT?
As we source our products in various countries, you will find that the manufacturers market differently in each country. The pictures showing in our website it is just an example of that product.
Anyway, you should note that ALL of our products are excellent quality despite of different colors and shapes they might have.